返金ポリシー

Return and refund policy

We do not accept returns or offer refunds for any products sold on this store. All digital products (PDFs, downloads) are final sale because digital files can be duplicated and cannot be returned; once a download link or file is delivered, the sale is non‑refundable. Printful items are custom‑produced on demand and therefore non‑returnable and non‑refundable.

Order problems and damaged items

If a physical item arrives damaged, defective, or materially different from the product listing, contact us within 7 days of delivery with photos and a description to craft@chobichobi.com and we will review the issue. If we confirm a production or shipping fault, we will offer a replacement or store credit at our discretion. This does not apply to ordinary wear, expected color/finish differences, or changes of mind.

Digital delivery issues

If you cannot access or download a purchased digital product, email craft@chobichobi.com with your order number and a brief description; we will help restore access or re-send the file. We will not issue refunds for digital products once delivery is confirmed.

Exceptions and legal rights

This policy does not affect your statutory rights where local consumer protection laws require refunds or returns. If such laws apply, we will comply with statutory obligations.

How to request help

For any questions about orders, damaged items, or download problems, contact: craft@chobichobi.com. Include your order number and relevant photos/screenshots.

Shipping and processing notes

Physical items are fulfilled by Printful; shipping times, tracking, and carrier policies are managed by them. Any shipping delays or carrier issues should be reported to us with your order number so we can assist.

Policy changes

We may update this policy occasionally; the effective date will be posted on the page. The version on the site supersedes prior versions.

Effective date: July 3, 2026